1. General Overview:
At MIF Holdings GmbH, customer satisfaction is of utmost importance to us. We strive to provide high-quality grocery products to our customers. However, we understand that there may be instances where you need to return or seek a refund for a purchase. This policy outlines the guidelines and procedures for refunds and returns.
2. Eligibility for Returns and Refunds:
You may be eligible for a return or refund under the following circumstances:
The product received is damaged, defective, or spoiled.
The wrong product was shipped to you.
The product received does not match the description on our website.
You have received expired products.
3. Reporting and Requesting Returns/Refunds:
In the event that you need to request a return or refund, please follow these steps:
Contact our Customer Service team within 7 days of receiving the product.
Provide your order number, a description of the issue, and any relevant photographs that illustrate the problem.
Our Customer Service team will review your request and guide you through the return/refund process.
4. Return Process:
If your request for a return is approved, you will be provided with instructions for returning the product. Here’s what you need to know:
You may need to ship the product back to us. We recommend using a trackable shipping method.
The product should be returned in its original packaging, with all accessories and labels included.
Returns must be initiated within 14 days of receiving authorization from our Customer Service team.
5. Refund Process:
Upon receipt of the returned product and verification of its condition, we will initiate the refund process. Here’s what you can expect:
Refunds will be processed using the same payment method used for the original purchase.
Depending on your payment method and financial institution, it may take 3-5 Days for the refund to reflect in your account.
6. Non-Eligible Items:
The following items are generally not eligible for returns or refunds unless they arrive in a damaged or defective condition:
Perishable products that have been opened or consumed.
Products with a broken seal or packaging, unless the product is damaged or defective.
Products that have been used extensively or show signs of wear and tear.
7. Customer Responsibility:
To help facilitate a smooth return/refund process, we ask that you:
Provide accurate and complete information when contacting our Customer Service team.
Follow the instructions provided by our team for returning the product.
Package the product securely to prevent further damage during shipping.
8. Contact Information:
If you have any questions, concerns, or need to initiate a return or refund, please contact our Customer Service team at:
Email: sales@mifholdingsgmbh.com
Phone: +49 1573 6080 395
9. Changes to the Policy:
MIF Holdings GmbH reserves the right to amend or modify this Refunds & Returns Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
By making a purchase with MIF Holdings GmbH, you acknowledge and agree to the terms outlined in this Refunds & Returns Policy.